Returns & Repairs
At Tokens & Icons, we take pride in the quality and craftsmanship of our products. Working with age-old artifacts has its challenges, but it is the nuances of these materials that in fact makes our products so unique and special. Call us with any concerns or questions as your satisfaction is important to us.
Scientists have identified two species of returns:
If you ordered via our website and are not completely satisfied with your order, we are happy to offer you an exchange or a full refund within 30 days. (note if ordering in Nov or Dec for Xmas, period is extended thru Jan 15, 2019) Returned items must be in their original condition and approved by a Tokens & Icons representative. We are not able to reimburse for any shipping costs.
For items that are defective, damaged in transit, or we mistakenly shipped you something you did not order please contact us and we'll arrange a return and replacement including shipping.
Note: If you ordered via one of our retail partners, we will repair or replace free of charge however shipping costs are your responsibility.
Again, please contact us with any questions or concerns as your full satisfaction is of utmost concern to us here at Tokens & Icons.
Most Tokens products do not have moving parts and should provide years of trouble-free service. That said, watches will need periodic battery replacement. Please take to your local watch shop for installation of a style 364 watch battery. For cuff links, if the closure should ever fail, please send to us and we'll repair free of charge or replace the cuff links.