At Tokens & Icons, we take pride in the quality and craftsmanship of our products. Working with age-old artifacts has its challenges, but it is the nuances of these materials that in fact makes our products so unique and special. Call us with any concerns or questions as your satisfaction is important to us.
Scientists have identified two species of returns:
If you ordered via our website and are not completely satisfied with your order, we are happy to offer you an exchange or a full refund of within 30 days. Returned items must be in their original condition and approved by a Tokens & Icons representative. We are not able to reimburse for any shipping costs.
For items that are defective, damaged in transit, or we mistakenly shipped you something you did not order please contact us and we'll arrange a return and replacement.
Note: If you ordered via one of our retail partners, we will repair or replace free of charge but do not cover shipping costs to us.
Again, please contact us with any questions or concerns as your full satisfaction is of utmost concern to us here at Tokens & Icons.