Customer Service

Purchases

We accept payment by Mastercard, Visa and American Express. Your credit card number is safely handled on a secure server and we don't share your personal information. We will not process your card until the ship date.

We encourage you to purchase our products from our Online and Brick & Mortar retailers. Suggested Online retailers can be found on individual product pages. Please visit Store Locator to see suggested Brick & Mortar stores in your area. 

If you are interested in an item that has no suggested Online Retailers or that you cannot add to your cart please contact us.

Shipping

Orders ship within 1-2 Business Days. If we are out of stock, we will notify you by email within 24 hours (excluding weekends) with an expected ship date. Overnight orders are fulfilled and shipped on the same business day as the order is received if received by 2pm Eastern Time (11am Pacific Time).

Returns

At Tokens & Icons, we take pride in the quality and craftsmanship of our products. Working with age-old artifacts has its challenges, but it is the nuances of these materials that in fact makes our products so unique and special. Call us with any concerns or questions as your satisfaction is important to us.

If you're not completely satisfied with your order, we are happy to offer you an exchange or a full refund of within 30 days. Returned items must be in their original condition and approved by a Tokens & Icons representative. We are not able to reimburse for any shipping costs. 

For items that are defective, damaged in transit, or we mistakenly shipped you something you did not order please contact us and we'll arrange a return and replacement.

Again, please contact us with any questions or concerns as your full satisfaction is of utmost concern to us here at Tokens & Icons.

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